Shipping policy
SHIPPING POLICY
Processing Time All Klayr orders are processed within 1-2 business days of purchase. Orders placed on weekends or public holidays will be processed the next business day.
Australian Shipping
| Service | Timeframe | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | Free on all orders |
| Express Shipping | 1-3 business days | Calculated at checkout |
Australian customers receive an Australian plug and 220-240V compatible unit — ready to use straight out of the box.
United States Shipping
| Service | Timeframe | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Calculated at checkout |
US customers receive an American plug and US-compatible unit — ready to use straight out of the box with standard 110-120V American outlets.
New Zealand Shipping
| Service | Timeframe | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Calculated at checkout |
New Zealand customers receive an Australian plug compatible with NZ outlets and a 220-240V compatible unit.
International Shipping We ship worldwide. International delivery timeframes and costs are calculated at checkout based on your location.
| Region | Estimated Timeframe |
|---|---|
| United Kingdom | 7-14 business days |
| Canada | 7-14 business days |
| Europe | 7-14 business days |
| Rest of World | 10-21 business days |
For international orders outside Australia and the US please contact us at klayrsupport@icloud.com to confirm plug and voltage compatibility for your region before ordering.
Order Tracking Once your order has been dispatched you will receive a confirmation email with your tracking number. You can track your order at any time using the link provided.
Delays While we do our best to meet all delivery timeframes — delays may occasionally occur due to high demand, weather events or carrier delays outside our control. If your order hasn't arrived within the estimated timeframe please contact us at klayrsupport@icloud.com
Lost or Damaged Orders If your order arrives damaged or goes missing in transit please contact us within 7 days of the expected delivery date at klayrsupport@icloud.com and we will make it right.
Public Holidays Orders are not dispatched on Australian public holidays. Processing times may be extended during peak periods including Easter and Christmas.
Customs & Import Duties International orders may be subject to customs fees, import duties or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
For any shipping enquiries contact us at klayrsupport@icloud.com — we respond within 24 hours Monday to Friday.